Refund policy

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Return & Refund Policy

Effective Date: 07-11-2025
Last Updated: 11-11-2025

Thank you for shopping with PassionNova Store. We value your satisfaction and want you to be completely happy with your purchase. This Return & Refund Policy explains when and how you can return items, request exchanges, or obtain refunds.

1. Returns Eligibility

To be eligible for a return, please ensure that:

  • The item was purchased directly from PassionNova Store ([insert website URL]).

  • The return request is made within 14  days of delivery.

  • The item is unused, unworn, and in the same condition that you received it.

  • The item is returned in its original packaging, with all tags, labels, and accessories included.

Non-returnable items include:

  • Gift cards or promotional vouchers.

  • Digital products or downloadable content.

  • Intimate or sanitary goods (e.g., underwear, swimwear, beauty products).

  • Personalized or custom-made items.

  • Clearance or final sale items (unless defective).

2. Return Process

To initiate a return:

  1. Contact us at info@pasionova.shop with your order number and reason for return.

  2. We will review your request and provide return instructions if eligible.

  3. Ship the item back to the address we provide, using a trackable shipping service.

Please note:

  • Customers are responsible for return shipping costs unless the item was defective or incorrect.

  • We are not responsible for lost or damaged packages during return transit.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 5–10 business days

  • Rejected returns (e.g., items not meeting return conditions) will not be refunded.

Shipping costs (if applicable) are non-refundable, except in cases of our error (e.g., wrong or defective item sent).

4. Exchanges

If you wish to exchange an item for a different size, color, or model:

  • Contact us first at info@pasionova.shop to confirm availability.

  • We’ll guide you through the exchange process.

  • Once the returned item is received, we’ll send the replacement.

5. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Include:

  • Your order number.

  • Photos or videos showing the issue.

We’ll arrange a replacement, repair, or full refund at no cost to you.

6. Late or Missing Refunds

If you haven’t received your refund after the stated time frame:

  1. Check your bank or credit card account again.

  2. Contact your payment provider; it may take time before your refund is officially posted.

  3. If you’ve done all this and still haven’t received it, contact us at info@pasionova.shop

7. Cancellations

Orders may be canceled before they are shipped.
Once shipped, cancellations are not possible—you’ll need to follow the return process above.

8. Contact Us

If you have questions about this Return & Refund Policy or need help with your order, please contact us:
Email: info@pasionova.shop
Address: Mullacreevie Park, Armagh Bt60 4B